Standard Digital includes access to a wealth of global news, analysis and expert opinion. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. IT firms such as LTIMindtree (LTIM.NS) and Wipro have been accused by an employee’s union of trying to cut costs by deferring joining dates and slashing starting salaries.
They tout that smart and successful organizations around the world have realized that call center outsourcing is a more cost-effective option. Triniter is one of the most reputed and largest call center companies in the world. They have several years of experience and saved tons of money for their clients.
Latin American countries Colombia, Brazil and Mexico are also emerging IT outsourcing centres, although the developers mostly speak Portuguese and Spanish. Latin America mostly offers a bunch of generic skills which features on the mid- to low-end of the expertise spectrum, Vohra says. You can actually hire anyone these days who has the ability to work online. Our whole team, actually, almost exclusively consists of freelancers we’ve hired from the Philippines.
- A lot of businesses shy away from outsourcing customer service to India.
- A recent survey stated that a whopping 69% of companies in the USA faced difficulty in filling positions in 2020 and tech roles are among the top ten hardest positions to fill.
- However, when compared to other countries, India has the added advantage of offering better facilities and more optimized costs of operations on the ground.
- Still, they may simply not meet your expectations, or don’t seem to be trying to.
“Companies may not move support, local and technology hubs from India to China, but they could create a hub of many countries like Bangladesh, Sri Lanka and a lot of Middle-Eastern countries. It’s just about them realising it and us taking too long to adjust ourselves. This will require a massive push and it has to come from the top as well,” says Mukherjee.
Access to Skilled Talent
The country also has a strong network of IT/ITeS promotion bodies and groups with special tax incentives for the Indian outsourcing and BPM industry. During the COVID-19 pandemic, government bodies have also made it easier for BPO employees to work from anywhere with the removal of the registration requirements and reduction of compliance burden. This will go a long way in enabling remote work for BPO employees, now and in the future.
- “Companies may not move support, local and technology hubs from India to China, but they could create a hub of many countries like Bangladesh, Sri Lanka and a lot of Middle-Eastern countries.
- Because Indian cities have cheaper real estate rates than Western countries, Indian outsourcing companies can provide you with high-quality services at a lower cost than most other countries.
- Your team may also need to adjust to and accommodate the social and cultural practices of the vendor.
- Reliable infrastructure is essential to ensure no unnecessary interruptions to your business activities.
- It offers a wide range of English-speaking skilled labor that no other low-cost countries can match.
MMF’s dynamic offerings include augmentation of static as well as dynamic websites, web and native mobile applications and all other software based solutions. Recognizing their customer service, standard development & design process, almost 75% of their clients chose them for a second engagement. India Interactive, an IT solution provider company, was founded in 2006 by experts having more than 15 years of experience in various fields and expertise in IT Consultancy. Today, they’re supported by a strong team of 300+ awesome people distributed across four offices – Gurugram, Chandigarh, Sydney & London – and an ever-growing list of happy clients. Their developers are experienced with developing all technologies including blockchain, mobile, ecommerce & CMS, web & fullstack, and more.
BPO/ Virtual Call Centers
A common problem when outsourcing work to some countries is the language barrier – both written, verbal and general comprehension. According to a study in 2019, India is ranked 5th among Asian countries for proficiency in English. The country boasts of the second-largest English-speaking population in the world after the USA.
Why Outsourcing to India is the Right Choice? Here’s what you need to know!
The first step in outsourcing to India is to understand the outsourcing industry in your niche. “Even if a few startups do absorb freshers, they would skim the cream off the top, and not match the high volume intakes that the IT services and product enterprises do,” Karanth said. Overall, the Indian tech sector employs over 5.4 million people, according to trade group Nasscom, although the number is dominated by the IT sector. About 290,000 new jobs in the tech sector were created in the financial year that ended in March, but Nasscom warned of “global headwinds” in the current year. Infosys Chief Operating Officer U.B. Pravin Rao is retiring on a baffled note, it seems.
Azilen Technologies is a product development company specializing in managing the entire product life cycle. Teksun provides end-to-end, turnkey services for developing a wide range of applications, across a wide variety of market trends. They are also honoured amazon accounting for their reliable services with certifications like Microsoft Gold partnership, Samsung enterprise alliance program, data security council of India and Nasscom. The Classic team has the experience and staying power you’re looking for in an outsourcing partner.
For most companies, the goal is to create top-notch applications without breaking the bank. But in India, thanks to the favorable currency exchange rates and economic landscape, you can access the same talent level for a fraction of the price. The rise of India as a preferred outsourcing destination is no accident. It’s proof of the country’s ability to deliver exceptional work quality. It seems increasingly convincing that remote working will be in place for the immediate future.
With technologies becoming ubiquitous and taking over several forms of work, business outsourcing would become digital with business process automation. Not just that, emerging technologies like visualization and grid computing would also allow for the utilization of cloud by innovators and adopt the standardized IT infrastructure. With the talent crunch in most countries due to the coronavirus outbreak, more companies would look to outsource software development.
How do I ensure data security and confidentiality when outsourcing to India?
Compliance with these regulations can be facilitated by working with a reputable outsourcing company or legal counsel knowledgeable about global business strategy. This can, however, also be a benefit as it aligns well with the 24-hour operations trend and expedites project completion in sectors like IT and customer support. Cost reductions of up to 60–70% relative to in-house operations, especially with software development and IT solutions, are, nevertheless, not unusual. There’s the Philippines, known for its BPO prowess, Poland acing the IT sector, and Brazil making waves with creative projects, showcasing global business strategy at work. In the realm of software development and IT solutions, there’s a considerable risk of intellectual property duplication. Projects might be resold, and there’s no solid assurance of exclusivity or security.